How can I contact Elcometer USA?
You can contact Elcometer USA by phone or email.
- Send us an email by filling out our contact form
- Call the customer service center at 1-248-650-0500 or 1-800-521-0635.
SHIPPING & DELIVERY
What are the Elcometer USA shipping hours?
We ship orders Monday - Friday between the hours of 8:30 AM - 4:00 PM.
Orders placed after 4:00 PM EST will not be processed until the following business day.
Are there restrictions for expedited shipping?
We ask that any order placed with expedited shipping be completed by 1:00 PM EST.
Any orders placed after 1:00 PM EST may not be processed until the following business day.
If you have any special needs regarding expedited shipping, please call us at 1-248-650-0500.
How long will it take before my order is shipped?
Most orders are shipped within 1-2 business days.
What countries does Elcometer USA ship to?
We are only authorized to distribute products in the United States & Canada.
Can I use a package forwarding company?
No, we cannot ship our products to any package forwarding company.
If a shipping address to a package forwarding company is provided, we will contact you and ask for a valid business or residential address located in either the United States or Canada.
Other Shipping Restrictions
Due to our distribution restrictions, we are only able to ship to US & Canadian business/residential addresses, and must be accompanied with a US or Canadian billing address.
Shipping to Canada?
Shipments to Canada: customer is responsible for paying any customs duties/taxes on shipment.
If you have any specific questions regarding shipping to Canada, please contact us.
How can I check the status of my order?
You can check the status of your order by logging in and going to the my account section located at the top of the page.
What is the return policy for purchases made on ElcometerUSA.com?
- We offer a 7 day money back guarantee for our items. If a product needs to be returned for a refund, you will need to contact us via our contact form and we will assist you in returning your product.
- The gauge and components must be returned in the condition it was received, including all accessories and the carry case.
Elcometer provides a comprehensive warranty policy.
Elcometer gauges are covered by warranty for 12 months after date of delivery. Except for fair wear and tear, Elcometer warrants products against defects caused by faulty design, materials or workmanship. At the company's discretion faulty gauges or probes will be replaced or repaired, free of charge, if a fault develops within the warranty period.
Warranty of coating thickness gauge probes.
Elcometer coating thickness gauge probes are covered by warranty for 12 months after the date of delivery except for fair wear and tear. Most warranty claims occur within a few weeks of delivery of the gauge.
The serial numbers associated with the gauges give an indication of the date when the gauge was manufactured and this will be the first date against which warranty will be judged. If the serial number does not confirm the customers claim for warranty, the second date referenced is that of the invoice when the gauge or probe was shipped.
If the gauge or probe was held in stock by the Distributor or Dealer the date of shipment to the customer will be used. Proof of this date may be requested and should be in the form of a copy of the invoice showing the serial number of the gauge or probe.
Warranties through a Distributor or Dealer?
It should be noted that most claims for warranty through Distributors and Dealers are accepted up to 15 months after the date of manufacture as it is recognized that distribution of product to an End-User can take some time and gauges are sometimes not used immediately they are delivered. However, there have been occasions when claims for warranty have been made by customers beyond the warranty period and these can not be accepted or supported.
To extend your warranty please click here.
If you have any additional questions regarding warranty claims, please contact the Elcometer sales department
Safety & Privacy
What is a Certificate of Accuracy?
A certificate of accuracy serves as a testament to the equipment's adherence to strict quality control measures and manufacturing procedures. It is often accompanied by detailed calibration data, which outlines the device's performance characteristics and tolerances. By providing a certificate of accuracy, the manufacturer instills trust in the end-users and ensures that the inspection equipment will deliver reliable and consistent results in various applications.
Please note that a certificate of accuracy is issued by the manufacturer, Elcometer Ltd. However, this should not be confused with a certificate of calibration provided by Elcometer Inc., for calibration services under the scope of their ISO/IEC 17025:2017 accreditation.
Ordering & Payment
What forms of payment does ElcometerUSA.com accept?
We accept most major credit cards:
- AMERICAN EXPRESS
Does ElcometerUSA.com charge taxes?
Yes, we charge sales tax for orders being shipped to the following states: